Tealeaf Troubleshooting

There is a delay processing data acquired after 03/05/2013 21:22:20. Reports, alerts and indexes may not have complete data until the processing completes. 

Every once in a while, my Tealeaf instance goes belly up. It is usually the Canister Server. Here is how I fix it.

First, check Services Control Panel. You may notice some of the Tealeaf services are stopped or in a Stopping state. Now use the Stop Tealeaf Services applet to stop all of the Tealeaf services. If the applet gets stuck stopping a service, end the process in Task Manager. Wait for the applet to close.

Ensure that the only services running are the TeaLeaf Management Service and the TeaLeaf Transport Service. Now use the Start Tealeaf Services applet to start all the services. Once the applet closes, check to see if all the services are started.

You should now see a process named TLTMaint.exe running. When this process finishes, the queued packets will start decreasing in the pipeline.